Refund policy
Return Policy
At Gentleman's Gelato, we take pride in offering authentic, high-quality fragrances. For the safety and satisfaction of all our customers, we accept returns under the following conditions:
Eligible Returns
- Products must be unopened, unused, and in their original packaging.
- The security seal must be intact and show no signs of tampering.
- Items must be returned in the same condition in which they were received.
Return Process
- Contact us to request a return authorization.
- Securely package the product in its original packaging.
- Ship the item back to our store at the address provided.
Inspection & Refunds
Once your return is received, it will be carefully inspected to ensure it meets our return requirements. If approved, a full refund of the purchase price will be issued to your original method of payment.
Non-Returnable Items
For hygiene and authenticity reasons, we cannot accept returns on:
- Opened fragrances
- Products with broken or removed security seals
- Products showing signs of use or tampering
If you have any questions about a return, please contact our customer service team. We are always happy to help.
Thank you for shopping with Gentleman's Gelato.