Refund policy

Return Policy

At Gentleman's Gelato, we take pride in offering authentic, high-quality fragrances. For the safety and satisfaction of all our customers, we accept returns under the following conditions:

Eligible Returns

  • Products must be unopened, unused, and in their original packaging.
  • The security seal must be intact and show no signs of tampering.
  • Items must be returned in the same condition in which they were received.

Return Process

  1. Contact us to request a return authorization.
  2. Securely package the product in its original packaging.
  3. Ship the item back to our store at the address provided.

Inspection & Refunds

Once your return is received, it will be carefully inspected to ensure it meets our return requirements. If approved, a full refund of the purchase price will be issued to your original method of payment.

Non-Returnable Items

For hygiene and authenticity reasons, we cannot accept returns on:

  • Opened fragrances
  • Products with broken or removed security seals
  • Products showing signs of use or tampering

If you have any questions about a return, please contact our customer service team. We are always happy to help.

Thank you for shopping with Gentleman's Gelato.