Shipping policy

Shipping Policy

Thank you for shopping with Gentleman's Gelato. We are committed to delivering your fragrances safely, securely, and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

United States Shipping

Orders under $150 USD: Flat Rate Shipping of $12.99 USD
Orders of $150 USD or more: FREE Shipping

Shipping rates and promotions are subject to change without notice.

Shipping Carrier

Orders are shipped using trusted carriers and include tracking information so you can monitor your shipment from dispatch to delivery.

Once your order ships, you will receive a tracking number by email.

Delivery Times

Most orders arrive within 3–7 business days after shipment, depending on destination and carrier operations.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, customs processing, or other circumstances beyond our control.

Shipping Protection & Delivery Confirmation

All orders are shipped with tracking.

Gentleman's Gelato is responsible for your order until it has been accepted by the shipping carrier and transported to the delivery address provided during checkout.

Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.

Customers are responsible for providing a secure delivery location. Gentleman's Gelato is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery by the shipping carrier.

For higher-value orders, Gentleman's Gelato reserves the right to require a signature upon delivery at its discretion.

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, building management, and the shipping carrier before contacting us for assistance.

We will gladly assist customers in opening a carrier investigation; however, refunds or replacements are not guaranteed for packages confirmed as delivered by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the packaging and product so that we may assist you with a claim.

Lost Packages in Transit

If tracking indicates that your package has been lost in transit before delivery, please contact us and we will work with the shipping carrier to investigate and resolve the issue.